Operations Manager
(San Francisco Bay Area) 

About Us

Gemnote is a fast-growing, Y Combinator-backed startup that helps companies with all their premium gifting needs. We handle everything from curating and sourcing to wrapping and shipping. Our clients love our full-service gifting platform and they are some of the biggest companies in the world, including Airbnb, Box, Salesforce, Starbucks and more.

We’re looking for an extremely driven Operations Manager who is eager to join a lean, highly-productive and motivated team. As one of the first employees, you will be making high-level, strategic decisions that will shape the brand and future of the company.

Responsibilities

  • Manage daily operations of the business, including Gemnote’s inventory, order fulfillment, quality control and shipping

  • Hire and supervise an efficient and effective team of scribes, contractors and hourly employees

  • Coordinate with curators and buyers to optimize supply chain

  • Manage budgets and drive down costs associated with warehousing and logistics

  • Analyze and drive results through the implementation of processes and operational improvements

  • Review and update SOPs as required

  • Accountability for meeting and exceeding operational goals

You would be a good fit for this role if you have:

  • Bachelor’s degree in related field and 2-3 years experience

  • Strong strategic planning abilities, critical thinking and organizational skills

  • Excellent written/verbal communication and strong interpersonal skills

  • Proficiency in MS Office Suite

  • Respect for the creative process and a passion for quality products and design

  • Ability to build strong relationships with peers and senior leadership

  • Eager and excellent work ethic appropriate for a fast-paced, growing startup

  • Ability to work flexible hours of operation to support customer needs